Branch is a mobile lending app offering instant personal loans using machine learning to assess creditworthiness from smartphone data. It operates across Nigeria, Kenya, India, Tanzania, and Mexico.
History and Background
Branch was founded in 2015, making it 11 years old as of 2026. The company is headquartered in Lagos, Nigeria, Nigeria.
Since its launch, Branch has established itself as a significant player in the Nigeria fintech ecosystem. Operating as a lending platform, the company has built its reputation by providing accessible and reliable digital financial services to its growing user base. The platform continues to evolve its product offerings in response to the rapidly changing fintech landscape and increasing consumer demand for digital-first financial solutions.
Products and Services
As a lending platform, Branch offers a range of digital financial products and services designed to meet the everyday needs of its users. The platform leverages modern technology to deliver a seamless experience across mobile devices, making financial management more convenient and accessible.
Key services offered by Branch include:
- Instant personal loans with quick approval and disbursement
- Flexible repayment terms tailored to borrower capacity
- Credit scoring using alternative data for inclusive lending
Regulation and Safety
Branch is a licensed and regulated financial technology company, authorised by CBN. This means it operates under strict regulatory oversight, giving users an additional layer of protection and confidence when using its services.
Users are encouraged to verify the current regulatory status of Branch and any fintech platform before committing funds. You can use our Safety Checker tool to get an instant safety assessment of Branch, which analyses licence status, user ratings, complaint history, and service availability.
How to Contact Branch Customer Support
Branch provides multiple customer support channels to assist users with account-related issues, transaction queries, and general enquiries. Having reliable customer support is essential for any financial services provider, and Branch has invested in making support accessible through several channels.
- Email: Send your enquiries or complaints to hello@branch.co
- In-App Support: Most issues can be resolved through the Branch app’s built-in help centre or live chat feature
Downloading the Branch App
The Branch app is available for download on the Google Play Store for Android devices. The app provides a full-featured mobile experience, allowing users to access all of Branch's services from their smartphone. It is recommended to download the app only from official app stores to avoid counterfeit or malicious versions. Always verify the developer name before installing.
Final Thoughts
Branch continues to play an important role in the Nigeria fintech landscape. Whether you are looking for reliable digital financial services, need help resolving an issue with your account, or want to learn more about what the platform offers, this profile page is designed to give you all the essential information in one place. For the latest updates, always refer to the official Branch website and app.
If you have used Branch, consider leaving a review below to help other users make informed decisions. You can also file a complaint through our Complaint Tracker if you have experienced any issues that need resolution.