Urgent situation
Start with immediate safety.
When life or safety is at immediate risk, contact the emergency service for your current country. Move to a safer place only when doing so will not increase the danger.Choose a starting point
What would help most right now?
You do not need to know the exact service name. Begin with the option that feels closest to your situation.
A simple process
Find the right help in four steps
Choose the main concern
Select the issue that best describes the support you need. It is okay when more than one category applies.
Choose a safe contact method
Call when speaking is safe. Text, chat, or online contact may be easier when privacy or accessibility is a concern.
Confirm coverage and opening hours
Check that the service supports your country or region and is available at the time you plan to contact it.
Explain what you need
Start with a brief description of what is happening and ask what support, confidentiality, and next steps are available.
Support categories
Browse help by issue
Contact options
Choose the method that feels safest
Phone call
Useful when you can speak privately and want a direct conversation.
Text or chat
Helpful when speaking aloud is difficult, unsafe, or inaccessible.
Online service
Useful for forms, email, resource centres, and services with scheduled support.
Supporting another person
Listen, stay calm, and help them choose the next step.
Ask what kind of help they would feel comfortable receiving.
Offer to look through services or remain nearby while they make contact.
Respect their privacy unless urgent safety requires emergency assistance.
Before contacting a service
A few things can make the conversation easier
Use a private device when needed
Choose a device, account, and place that feel safe when another person may monitor your communications.
Keep essential details nearby
Note the service name, contact method, operating hours, and any reference information you receive.
Ask about privacy
You may ask how confidentiality works before sharing personal information.
Ready to continue?