How to Contact Smile Nigeria Customer Care

Smile customer care is dedicated to delivering top-notch assistance and ensuring seamless connectivity for its valued customers. Whether you have questions about data plans, balance checks, router setup, or any other concern, Smile customer care is here to help. With multiple contact options and a team of knowledgeable professionals, Smile customer care is committed to providing you with the best experience possible.

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Smile Nigeria dedicated customer care team is always ready to assist you with any inquiries or concerns you may have. Whether you need assistance with data plans, airtime balance, router setup, or troubleshooting, the team is here to ensure your experience with Smile is smooth and enjoyable.

Smile Customer Care Contact Information

To get in touch with Smile customer care, you can use any of the following contact methods:

Frequently Asked Questions

Which data plans can I use to make voice calls using SmileVoice or the Smile 4G LTE SIM card in my VoLTE-enabled handset?

Customers can use capped data plans to make calls on the Smile network using the SmileVoice App on their mobile or a Smile SIM card in a compatible VoLTE feature/smartphone. Smile customers enjoy unlimited FREE on-net (Smile-to-Smile) calls. Calls to other numbers are charged against the capped data plan. Refer to the local call rates for more information.

Can I share my data amongst my family and friends?

Yes, you can share data that you have recharged to your account between accounts linked to your profile. Sharing data is made easy through the MySmile App or MySmile Portal. However, please note that data included in KIT offers, such as a SMiFi + 10GB, cannot be shared and can only be used by the associated account linked to the offer.

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How do I check my Airtime balance?

To check your Airtime balance, you have multiple options:

  • The MySmile App: Download the app on your mobile device, sign in using your SmileNumber/Username and Password, and view your balance.
  • The MySmile Portal: Visit the Smile website at smile.com.ng, click on LOGIN, enter your SmileNumber/Username and Password, and view your balance.
  • Send “Y” to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your Airtime balance.

How do I check my balances?

You can easily check the balance of your Airtime, Data, and Voice services using any of the following methods:

  • The MySmile App: Download the app on your mobile device, sign in using your SmileNumber/Username and Password, and view your balances.
  • The MySmile Portal: Visit the Smile website at smile.com.ng, click on LOGIN, enter your SmileNumber/Username and Password, and view your balances.
  • Send “Y” to 343 from SmileVoice or your Registered Mobile Number, and you will receive an SMS with your Voice and Data balances.

How can I buy a new router?

Purchasing a new router is convenient and hassle-free. You have two options:

  • Online: Visit the Deals section on our website to buy a router online.
  • Certified Smile Shop: You can also visit any certified Smile shop to purchase a router.

Can I get connected without providing my National Identification Number (NIN)?

No, except for foreigners, providing your National Identification Number (NIN) is mandatory to get connected with Smile services.

What should I bring to successfully complete my KYC?

To successfully complete your KYC (Know Your Customer) verification, please visit a Smile outlet that is a certified KYC store. You can find the nearest store by visiting https://smile.com.ng/store-locator/index/. Come with the following documents:

  • Nigerian Citizens: Valid National ID card, driver’s license, voter’s card or int’l passport.
  • Foreigners: Passport (with a valid visa and entry stamp).

At the store, a portrait photo and biometric data will be taken to complete the registration process.

Am I able to restrict access to my router?

Yes, you can configure your router to restrict access by IP, MAC address, and URL options.

What do I do if I’m repeatedly disconnected or experiencing slow speed?

If you are experiencing frequent disconnections or slow speed, here are a few troubleshooting steps you can follow:

  • Check for any appliances with magnetic fields near the router, such as microwaves, ovens, or disc satellite antennas. Redirect the router away from these devices.
  • Try moving the router to a different location while checking the signal indicator bar on the router. Two signal bars or more indicate a good browsing experience.
  • For further assistance and troubleshooting advice, please call Smile Customer Care at 0702 044 4444 (toll-free) or 0704 645 0000, or send an email to customercare@smile.com.ng. Our team will be happy to assist you and can arrange a callback if needed.

If you encounter any difficulties during the setup process, contact Smile customer care for assistance.

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