MySmile Portal App Login, Features & How to Use

MySmile portal app login: In this digital era, managing your services and engaging with service providers has become easier than ever. Smile Nigeria understands the importance of providing convenient and user-friendly channels for its customers. That’s why they have introduced the MySmile portal app, which allows you to manage your Smile services seamlessly.


In this article, we will explore the features of the MySmile portal app, how to use it, and the benefits it offers. Let’s get started.

Introduction: Features of MySmile Portal App.

MySmile App Features
MySmile App Features

MySmile Profile

To access the MySmile portal app, you can either download the free app on your  Android or iOS  mobile phone or log into the MySmile Portal  from your mobile or PC using the same credentials (SmileNumber/Username and Password). This ensures a consistent experience across different platforms and devices.

Related: How to Contact Smile Nigeria Customer Care

MySmile App

The MySmile app is designed to empower you with complete control over your Smile services. With this app, you can easily manage your voice and data services on your mobile phone, no matter where you are. Let’s take a look at some of the key features of the MySmile app:


  1. Make/receive calls/SMS to/from anywhere in the world: The MySmile app allows you to make and receive calls and SMS messages at the lowest call rates, ensuring you stay connected with your loved ones globally.
  2. Pay local call rates when traveling abroad: When you travel abroad, you can still enjoy local call rates for phone numbers in Nigeria, saving you from hefty roaming charges.
  3. Unlimited FREE on-net calls: With the MySmile app, you can enjoy unlimited free calls within the Smile network.
  4. Recharge Airtime, Data, and Voice services: Recharging your Smile services has never been easier. The app enables you to recharge your airtime, data, and voice services with just a few taps.
  5. Share Data and Airtime: You can share your data and airtime with your friends and family effortlessly through the MySmile app.
  6. Redeem Airtime vouchers: If you have airtime vouchers, you can redeem them directly through the app, saving you the hassle of entering codes manually.
  7. Check balance for Data, Voice, SMS, and Airtime: The app provides you with real-time information about your data, voice, SMS, and airtime balances, allowing you to stay on top of your usage.
  8. Check your history of usage, purchases, and shares: You can easily track your usage, purchase history, and share history of data, voice, and airtime through the app.
  9. View your personal information and KYC status: The MySmile app provides access to your personal information and allows you to check your KYC (Know Your Customer) compliance status.
  10. Update your NIN in one easy step: In compliance with regulations, you can update your NIN (National Identification Number) in just one step through the MySmile app.
  11. Connect with Smile on social media platforms: Stay updated with the latest news and offers from Smile by connecting with them on all social media platforms directly through the app.
  12. Chat with Smile Customer Care: If you have any questions or need assistance, you can chat with a Smile Customer Care consultant through the app, ensuring prompt support whenever you need it.

If you are already using the MySmile portal, you can simply use the same credentials to log into the MySmile app. If you haven’t registered yet, the registration process is quick and easy, requiring only your SmileNumber/Username and Password.

MySmile Voice

One of the standout features of the MySmile app is the ability to make and receive calls and SMS messages using the new voice feature. To activate this feature, follow these simple steps:

  1. Download the MySmile app on your mobile device.
  2. Click on the Phone icon at the bottom of the HOME screen.
  3. Activate the SmileNumber you want to use for your calls and SMSs.
  4. Check your registered email for an OTP (One-Time Password).
  5. Enter the unique OTP in the app to complete the activation process.

Once activated, you can enjoy unlimited free on-net calls and local call rates for international calls and calls to Nigerian phone numbers. Alternatively, you can opt for a Smile SIM card to use the voice feature on a VoLTE-enabled smartphone.

If you need any assistance during the activation process or have any questions, feel free to reach out to Smile Customer Care at +234 702 444 4444.

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MySmile Portal

In addition to the MySmile app, Smile Nigeria also offers the MySmile portal, an online channel where you can manage your Smile services with ease. The portal provides a secure environment for accessing and controlling various aspects of your Smile services. Here are some key features of the MySmile portal:

  1. Recharge, share, and redeem airtime vouchers: Through the portal, you can recharge your account, share your airtime with others, and redeem airtime vouchers hassle-free.
  2. View balances and usage history: The portal provides detailed information about your latest data, voice, SMS, and airtime balances. You can also access the usage history to analyze your consumption patterns.
  3. Control data usage with speed selection: One of the unique features of the MySmile portal is the ability to select the data speed at which you want to use your broadband internet. This allows you to control your data usage based on your needs and preferences.

To access the MySmile portal, you can use the same credentials (SmileNumber/Username and Password) as you would use for the MySmile app. Simply click on the “SIGN IN” button at the top right of the Smile website and follow the prompts to log in.

How to Sign up on the MySmile Portal App.

Download MySmile App
Download MySmile App

If you haven’t registered for the MySmile app or portal yet, the registration process is quick and straightforward. Just follow these two easy steps:

  1. Visit the Smile website or download the MySmile app from Google Play Store or App Store.
  2. Provide your SmileNumber/Username and Password to complete the registration process.

If you can’t remember your SmileNumber/Username or encounter any issues during registration, you can contact Smile Customer Care at +234 702 444 4444 for assistance.

Smile Nigeria Shop Locations

Smile Nigeria has a wide network of Smile Shops across Nigeria, making it convenient for customers to access their services and receive in-person support. Here is a list of Smile Shop locations:

Smile ShopCityAddressDirections
Victoria Island ShopLagos230, Awolowo Road, Ikoyi Road
Murphis Plaza ShopLagos27 Sanusi Fafunwa Street, Victoria Island
Ovonomo Mall ShopLagosPlot A2, Ovonomo Mall, Shop 32B, Admiralty way, Lekki Phase 1, Victoria Island
Ikeja Regional Office shopLagosSmile Regional Office, 21 Toyin Street, Ikeja, Lagos
Surulere ShopLagosAdeniran Ogunsanya Shopping Mall (Shoprite), Shop B26, Surulere, Lagos
Apapa ShopLagosPolysonic Mall, off Point road, Apapa, Lagos
Port Harcourt Regional Office ShopPort Harcourt19 Omoku Street, D-Line, Port Harcourt
Aba Road ShopPort Harcourt206 (174-old address) Aba Road (Opposite young shall grow motors after Waterline bus stop), Port Harcourt
Ada George ShopPort Harcourt5B Ada George road, (At Location Busstop) Mgbuoba, Port Harcourt
Abuja Regional Office ShopAbujaOmega Center (Besides K-City Plaza), No 4 Aminu Kano Crescent, Wuse 2, Abuja
Aminu Kano ShopAbujaNo 17 Aminu Kano Crescent, (Amala 360) Wuse 2, Abuja
Obum Place ShopAbujaNo 16 Ademola Adetokunbo Crescent, Wuse 2, Abuja
Ibadan Regional Office ShopIbadan99 Old Lagos Ibadan Road Challenge, Ibadan
Dodija ShopIbadanBesides Forte Oil, along Awolowo Road, Bodija, Ibadan
Heritage Mall ShopIbadanFirst Floor, Telecom Wing, Heritage Mall, Dugbe, Ibadan
Ali Akilu ShopKadunaGora Place Building, (Opposite Dicon and besides UBA by Singer Roundabout), Kaduna
Akpakpava Regional Office ShopBeninNo. 34 Akpakpava Road, Benin
Asaba Regional Office ShopAsabaNo. 295 Nnebisi Road, Ground Floor, (Near Rain Oil Petrol Station), Asaba
Onitsha Smile ShopOnitshaNo. 7, Oguta Road, (before roundabout)

Please refer to the detailed list of Smile Shops for the city, address, and directions. You can click on the “Directions” link for quick and easy navigation to the nearest Smile Shop.

Assistance and Support

If you require any assistance or support, Smile Nigeria offers multiple channels for reaching out to them:

  1. Online chat: You can chat with Smile agents online for real-time support and assistance.
  2. WhatsApp: You can reach Smile Customer Care through WhatsApp at 0702 069 3358.
  3. Phone: For immediate assistance, you can call Smile Customer Care at 0702 044 4444.

Smile Nigeria is dedicated to providing excellent service and support to its customers throughout their journey. Whether you prefer managing your Smile services through the MySmile app or the MySmile portal, you can enjoy a seamless experience,

control over your services, and access to a range of features that make your Smile experience more convenient and efficient.


The MySmile portal app and the MySmile portal provide Smile Nigeria customers with a convenient and user-friendly platform to manage their Smile services. From making and receiving calls to recharging airtime and data, controlling data usage, and accessing real-time information about your account, the MySmile app and portal empower you to stay connected and in control. Download the MySmile app today or log into the MySmile portal to experience the convenience and benefits it offers.

Frequently Asked Questions.

Is the MySmile app available for both Android and iOS devices?

Yes, the MySmile app is available for both Android and iOS devices. You can download it from the Google Play Store for Android or the App Store for iOS.

Can I use the MySmile app on multiple devices?

Yes, you can use the MySmile app on multiple devices. Simply log in with your SmileNumber/Username and Password to access your account.

How do I activate the voice feature in the MySmile app?

To activate the voice feature in the MySmile app, follow the instructions provided in the MySmile Voice section of this article.

Can I update my NIN through the MySmile app or portal?

Yes, you can update your NIN (National Identification Number) through the MySmile app in just one easy step.

Where can I find Smile Shop locations?

The article provides a list of Smile Shop locations in various cities. Refer to the table for addresses and directions to the nearest Smile Shop.

How can I contact Smile Customer Care for assistance?

You can contact Smile Customer Care through online chat, WhatsApp, or phone. Refer to the Assistance and Support section of this article for the contact details.